Tr@veller’s customer database holds the details of all your direct customers together with a complete booking and enquiry history, - essential to help Reservation staff sell effectively and key to successful marketing campaigns.

Personal details: In addition to basic name, address, phone and email contact details you can store important information like date of birth, passport details, special requests or whatever you choose. You can also assign ‘features’ to your customers to categorise them by type or to indicate holiday preferences.

Complete booking and enquiry history: It is essential that when a customer calls you have a complete record of current and previous booking history at your fingertips. Great customer service at the click of a mouse. Tr@veller stores details of bookings, brochure requests, account status etc. Uniquely the system also records when a customer has called to check availability but did not go on to book. These ‘Lookers’ can be followed up and have a higher future propensity to buy – increasing conversion rates in future marketing campaigns.

Documentation and audit trail: Tr@veller keeps a copy of any document you send to any customer against their client record and you can scan in any incoming letters or emails. The audit trail ensures that you keep a record of any contact your staff have with your customers, - date and time stamps ensure you know what happened and when – invaluable when customer care issues occur.

Gift and compensation vouchers: You can store details of gift and compensation vouchers against a customer’s record and redeem during the booking process.

Customer satisfaction questionnaires: Create tailor-made questionnaires and monitor the response.

At Web Applications we know that dealing with agents, affiliates and partners can be complex and time-consuming. Our systems are designed to make life easy by simplifying the processes required and ensuring you have an efficient system to cope with the tricky issues like variable commission payments and accounts. This means that it will be easy for you to develop partnerships that will give you the capacity to reach more markets, more quickly and with minimal administrative overhead. More sales at reduced cost!

Agent, affiliate and partner records can be stored in a three tier hierarchy with commission rates held at any of the levels. You can have a standard commission rate for a group and incentivise an individual separately. Commission can vary by date range or product type and automatic commission uplifts can be set when sales thresholds are met.

Documentation can be sent from Tr@veller via email, fax or print to mail and a copy is stored against the appropriate agent, partner or affiliate record.

Many of our clients have chosen to create password protected agent, partner and affiliate websites. This allows partners to access live availability and online booking (via our Babel Web Service) without the need to contact your Call Centre. Customer and agent confirmations are emailed automatically along with commission statements

Most back office Reservation Systems hold basic information about each supplier and the product they supply. Tr@veller goes one step further and has a content management system that holds detailed text and images relating to all the products you sell. You can also hold more general information like descriptions of each destination or date related events. Products are categorised by type and features can be assigned that make searching a breeze. There are even template layouts for coaches, cruise ships, theatre or whatever you choose and maps for holiday parks, cottages, hotels etc.

The information held in the content management system can be displayed as part of the booking process to help your Reservation staff sell your holidays and ‘errata messages’ can display where required. Even a novice can sound like an expert. Text and images can also be used within output documentation like confirmations to give a professional brand image.

Of course you can also publish this information out to any number of customer, agent or affiliate websites via our Babel Web Service.

Tr@veller will also simplify the management of suppliers too, with standard letters and reports automating contact with them and reducing errors. A copy of all documentation sent is kept against the supplier record and you can upload copies of any letter or email sent to you.

Tr@veller has an extensive contracts and pricing section that is also used to manage inventory and allocations. You can price units by day, week, short-break and apply margins, sell on allocation or request. Special offers can also be tailored to promote sales and handle difficult to sell stock.

Buying rates can have multiple selling rates associated with brands or selling channels. Of course the whole thing is multi-currency.

Its complete flexibility allows you to on focus developing products and pricing to maximise profit.

Tr@veller’s booking process is designed to help your Reservation Staff sell more holidays and ‘add-ons’, more efficiently by giving them more information about their products and customers and by minimising administrative tasks. Staff can also provide a more tailored and personal service to every customer.

The following elements will ensure conversion rates and profitability are maximised

• The customer record shows a full booking and enquiry history so that your staff can see at a glance what holidays a customer has previously booked, what brochures or mailings they have received and any letters or emails that have been sent from the system.
• Tr@veller’s comprehensive search mechanism makes it easy to find a holiday to match a customer’s requirements. Information pop-ups available throughout the process give Reservation Staff the information they need to sell effectively.
• Special offers to help sales, - and up-sell items to improve margin
• Read back screens to ensure accuracy
• Integrated credit card validation and automated balance collection

Tr@veller’s messaging and reminder system allows Users to send follow-up messages to other Users or groups of Users creating ad-hoc requests for follow-up action. The workflow system goes a step further and allows you to set up automated messages based on actions within the system. For example you could automate a process that requires a User to phone a customer just before an option expires. The workflow and messaging system is designed to streamline processes, improve communication between departments and make sure that nothing is missed or forgotten.

Accounts functions are essential to the smooth running of you business. Tr@veller has the following functionality designed to make life easier.

• Automatic calculation of cancellation charges: Tr@veller also has the facility to deal with part cancellations and amendments and to issue cancellation invoices designed to specification.
• Automatic calculation of deposit or final balance payments.
• Multi currency support for sales and purchases.
• Batch processing of payments and the ability to match Supplier invoices against the expected costs held in your bookings and tours.
• Integrated nominal ledger.
• Exports to Accounts Packages (Sage, Sun Accounts etc). Customised to your specification.

Tr@veller has a set of standard output reports and management information reports created using an in-built report generator. These can be run from Tr@veller by any user with the appropriate user access rights at any time and there is the option to export them into MS Excel or Word. Data is real-time.

Tailor-made reports can be created using the Report Generator by anyone with an appropriate level of technical expertise giving you the flexibility to create documentation in-house should you so wish. Alternatively Crystal Reports will allow you to build reports quickly and simply.

Built into many modules within Tr@veller, the audit trail ensures that you keep a record of any changes made to customer, agent or supplier records. Changes are User, date and time stamped to ensure you know who made the change and when the change was made. This is invaluable when mistakes have been made or when customer care issues occur.